Terms
Who we are
Pumpernickel HoldCo Ltd, trading as Nildun, is a private limited company registered in England and Wales, company number 16976437. The registered office is Flat 140, 4 Dukes Road, London, E17 3SE.
What you buy
A one-off payment for access to one AI bot, Rook or Companion. Access is delivered as an access link.
Who can buy
Customers in the UK at launch, aged 18 or over.
Payment
We are not VAT registered, so no VAT is charged. Payment is taken by Stripe.
Delivery
We send the access link by email after payment, through Resend.
Your right to cancel
Under the Consumer Contracts Regulations 2013 you normally have 14 days to cancel. Access is digital content supplied straight away, so we only start supply with your express consent and your acknowledgement that you lose the right to cancel once the access link is delivered.
Faulty digital content
Your rights under the Consumer Rights Act 2015 are not affected. If the content is faulty, you are entitled to a repair or replacement, or a refund.
What the bots do and don’t do
The bots draft and prepare. Anything that spends money, sends a message or publishes needs your approval, and those decisions stay with you. We do not guarantee any business or household outcome.
Changes and availability
We may update the bots from time to time. If we have to withdraw a product, we will email you and, if you can no longer use what you bought, offer a fair refund or a suitable alternative.
Liability
We don’t exclude liability for death, personal injury, fraud, or anything else the law does not let us limit. For other losses, our liability is limited to the amount you paid for that product.
Governing law
These terms are governed by the laws of England and Wales.
Complaints
If we can’t resolve a complaint, you can use the UK courts.