Refunds

Your 14-day right to cancel

Under the Consumer Contracts Regulations 2013 you normally have 14 days to cancel. Because access is digital content supplied straight away, you lose this right once the access link is delivered with your express consent.

If something is faulty

Under the Consumer Rights Act 2015, if the content is faulty you are entitled to a repair or replacement, or a refund.

No extra goodwill window

We do not offer an extra goodwill refund window beyond the legal rights described on this page.

How to ask

Email hello@nildun.com with your order details.

Refunds go back to the original payment method via Stripe.

We will process refunds promptly, and they usually appear in 5 to 10 working days, depending on your bank.